Shipping & Returns

Shipping

Standard shipping only $9 flat rate or Express Post also available for a $15 flat rate, for all orders Australia Wide!  Outside Australia $30 Flat Rate 

Free standard shipping for all orders over $70!

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item that we are unable to supply.  Backorders will be recorded and delivered when available, unless otherwise advised.  Lou Moon will attempt to deliver or despatch all orders within 3-5 days from the date the order is made.  We will notify you of any unexpected delays as soon as reasonably possible.

Returns

You are entitled to a refund, credit or exchange where goods are faulty (and this is EXTREMELY rare), not as described or not fit for purpose or if you simply change your mind WITHIN 7 DAYS from receipt of order. Items MUST be unworn and in perfect condition with tags attached.  Where a refund/exchange is required, please contact us to organise as soon as possible.  Please also contact us with any other queries.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned item if the item does not comply with our returns policy.  Refused items will be posted back to you and additional postage will be charged.  We accept no responsibility for returns that are sent by non-traceable postage methods and are not received.  Unfortunately without the items we cannot issue an exchange or refund.  We strongly suggest you send your returns using a traceable method.

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